Returns, Replacements & Order Information
Handmade with Care. Backed by Integrity.
At ArtByGare, every piece is handmade with creativity, passion, and attention to detail. My goal is simple: I want you to be excited about your purchase and proud to display it, gift it, or show it off to everyone who asks, "Where did you get that?"
Because each piece is handcrafted, slight variations in color, texture, and design are natural and help make your item truly one-of-a-kind.
Processing Times
Every item is made, finished, inspected, and packaged by me personally.
Estimated processing times vary depending on the type of product and current order volume:
- Ready-to-ship items: 1-5 business days
- Custom resin creations: 5-10 business days
- Custom artwork and portraits: 2-4 weeks
- Large, complex, or highly customized orders: Processing times may vary
Please note that resin products require curing time that cannot be rushed without compromising quality.
If your order requires additional time, I will communicate any significant delays as soon as possible.
Processing time refers to the time needed to create and prepare your order before shipment and does not include shipping transit time.
Quality Promise
As a proud pet parent to three dogs and three cats, I understand that fur has a magical ability to appear where it's least expected.
To prevent this, I perform multiple inspections throughout the creation and curing process, especially for resin pieces. Every item receives a final quality check before it leaves my studio.
However, I am human, and despite my best efforts, an issue may occasionally slip through unnoticed.
If your order arrives with significant quality concern, such as visible trapped pet hair, debris, or another defect that affects the appearance or enjoyment of the item, please contact me within 14 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the concern
Satisfaction Resolution Options
If a legitimate quality issue is confirmed, I may offer one of the following solutions:
- Item replacement
- Item repair (when possible)
- Partial refund
- Discount toward a future purchase
The resolution will depend on the specific circumstances and the nature of the issue.
My goal is always to find a fair solution that leaves you feeling valued as a customer while allowing me to continue creating quality handmade products.
Custom & Personalized Orders
Custom and personalized items are created specifically for you and are therefore generally non-returnable and non-refundable unless:
- The item arrives damaged
- A production error was made
- The finished piece substantially differs from the approved design
Please review all customization details carefully before placing your order.
Shipping Damage
If your package arrives damaged during transit, please contact me within 7 days of delivery.
To help resolve the issue quickly, please provide photos of:
- The damaged item
- Product packaging
- Shipping box
- Any visible shipping damage
Returns
Non-custom items may be eligible for return on a case-by-case basis.
To qualify:
- The item must be unused
- The item must be returned in its original condition
- The return request must be submitted within 14 days of delivery
Unless the return is due to my error or a verified quality issue, return shipping costs are the responsibility of the customer.
Fair Use Policy
ArtByGare reserves the right to decline refund, replacement, or return requests that appear fraudulent, abusive, or inconsistent with the condition of the product.
I believe in treating customers fairly and ask for the same consideration in return.
Questions or Concerns?
If something isn't right, please reach out before leaving a review. I take pride in my work, value your support, and will always do my best to find a reasonable and respectful solution.
Thank you for supporting handmade art, small businesses, and a creator who genuinely cares about every piece that leaves the studio.
– Garrett, ArtByGare 🎨✨